Encompass is the proprietary booking platform, owned by the registered company, Dial-a-Cab Limited. Dial-a-Cab Limited is referred to as DaC throughout these definitions.
‘Account’ means a customer account opened by Encompass (DaC) for that particular customer.
‘Account Customer’ means a person, firm or a company that has entered into a Service Agreement with Encompass (DaC) and where the context so requires all officers, employees and agents of such person, firm or company with authority to make bookings using the Encompass (DaC) platform.
‘Account User’ means any named individual who is authorised by the Account Customer to make a booking via the Encompass service.
‘Account User Password’ is the unique personalised confidential security password that allows any of the Account Customer’s authorised users to Log In to the Encompass service and make a Booking.
‘Booking’ means a booking made by an Account Customer, howsoever communicated to Encompass (DaC), as evidenced by the Encompass (DaC) records.
‘Booking Details’ means anything that forms part of the information provided in order to make the Booking – including, but not limited to, any specific requests, such as instructions to the driver, passenger requests etc.
‘Charge(s)’ means the charge(s) to the Account Customer for the provision of the Service, at the rates agreed between Encompass (DaC) and each of its Account Customers.
‘Credit Limit’ means the maximum amount of unpaid Charges the Account Customer may incur at any point.
‘Customer Account Number’ means the confidential security reference number that is assigned by Encompass (DaC) to the Account Customer.
‘Due Date’ is the date of the Account Customer invoice.
‘Encompass’ is the registered trademark for the proprietary ground transportation platform service, owned and operated by Dial-a-Cab Limited, also known as DaC.
‘Hiring’ means a journey undertaken by a vehicle for or on behalf of an Account Customer of Encompass (DaC).
‘Lost Property’ means any item(s) left behind by a Passenger in a Vehicle used in the provision of the Encompass (DaC) service, following a Hiring.
‘Luggage’ includes, but is not limited to, any item including bags, briefcases, clothing, mobile devices, laptops etc which accompany a Passenger during the Hiring.
‘Passenger’ means any person travelling in a Vehicle used in the provision of the Encompass (DaC) service.
‘Service’ means the ground transportation booking, dispatch and reporting provided by Encompass (DaC).
‘Service Agreement’ means the agreement to which these Terms and Conditions are annexed.
‘Transport Partners’ means any third party, Private Hire Vehicle (PHV) suppliers, either managed directly by Encompass (DaC), or managed directly by the Account Customer or a combination of both, for the provision of ground transportation services to Account Customers using the Encompass (DaC) proprietary platform.
‘Vehicle’ means any taxi, executive car, PHV or other vehicle, used in the provision of the Encompass service to the Account Customer.